Horsham Centre Manager Job Vacancy

Horsham Centre Manager

Olive Tree Cancer Support Group

Click here to APPLY Olive Tree Cancer Manager Jobs, Work in Horsham (with Salaries) | Indeed United Kingdom

or email recruitment@olivetreecancersupport.co.uk including a cover letter and CV.

Overview

The Olive Tree Cancer Support Group (the Olive Tree) is a registered Charity, dedicated to the relief of the physical and/or emotional distress of persons with cancer and their partners, families, friends and carers, through the provision of services, operating from its support centres in Crawley and Horsham.

A Centre Manager is being sought to manage all aspects of the Horsham centre, working closely with the Crawley Centre Manager and reporting to the Board of Trustees, delivering the charity’s goals and long-term strategy. The responsibilities include staff and volunteer management and recruitment, onboarding new patients/service users, engaging with external stakeholders and all other operational and day-to-day financial matters, including supervision of team members responsible for fundraising activities, social media and communications.

Salary: £28,500 to £30,500, depending on experience

Fulltime, Monday–Friday 37.5hrs per week

Location: Lavinia House, Horsham, with some local travel.

Person Specification

The following specification is for the ideal candidate, but candidates who offer a significant proportion of the following requirements will be considered.

Knowledge and Experience

·        Experience in supporting vulnerable people

·        Experience in planning and implementing in a service-based organisation

·        Knowledge of national and local cancer care, support and information, including holistic approaches

·        Knowledge of good practice in user involvement

·        Experience in monitoring, evaluation and continuous development of services

·        Experience in team management and development of staff through personal development plans

·        Experience in recruiting, retaining and working with volunteers

·        Understanding of cancer and the effect it has on patients and those supporting them

·        Experience of partnership working

·        Experience in service promotion and marketing, including social media

·        Experience in financial record keeping and processes

·        Experience in successful project management

·        Experience of working in a community and grant-based fundraising organisation would be an advantage

Skills and abilities

·        Conducting sensitive and difficult conversations with empathy, care and support

·        Ability to lead, inspire and develop positive relationships across all stakeholders

·        Ability to plan services across a range of hard and soft resources, ensuring maximum utilisation of services.

·        Developing a community experience

·        Ability to work flexibly outside standard working hours

·        Autonomous and teamwork, excellent organisation and prioritisation

·        Motivate self and others

·        Advanced communication skills, both written and oral

·        Flexibility and adaptability Facilitation

·        Networking

·        IT and data management - full Microsoft 365 suite and contact management

·        Ability to quality assess information sources

·        Maintain confidentiality

·        Confidence and ability in public speaking

·        Desire for continuous personal development to develop own knowledge and skills

·        Driving licence and use of a private vehicle

Team management and development

Participate in the recruitment and engagement of volunteers/staff members, ensuring that the role profile fits the needs of the Olive Tree.

Ensuring that new team members receive appropriate induction and training in proportion to their role.

Provide regular guidance and support to team members, including members responsible for fundraising, social media and communications, and general administration for the Horsham office

Ensure that all are aware of the procedures and protocols as set out by the Olive Tree policies and procedure documents

Participate in performance review and provide appropriate training where required on a team or individual basis.

Learning and professional development

Work with team members to identify learning development needs of self and others.

Maintain knowledge of current cancer treatment, information and support services, to ensure that those delivering information to clients are able to provide accurate information.

Ensure that the need for clear information, excellent communication and professional boundaries is clearly understood by all team members.

Participate in local forums and learning opportunities for furthering professional development.

User-Focused Service

Understand the need to personalise information to the service user’s needs, understanding that this will change throughout their cancer experience. Making sure that information is relevant and current.

Understand the boundaries between information/ support and clinical/medical advice.

Use effective communication to assess the information and support needs of service users. Establish their priorities and respond appropriately to provide what is required

Explain complex information clearly and adapt style to suit the service user’s needs and understanding.

Effective signposting service

Information and information resources

Develop a process for selecting and managing information resources.

Ensure that resources used at the Centre are current and relevant.

Organise a database of useful contacts and services to be available to service users.

Understand the barriers to receiving and understanding information delivery and work with team members to provide an equitable service to all users.

Marketing and raising awareness of the service

Working with other team members to implement a plan to promote and market the service, working with partner organisations to reach those who currently are not proportionally represented in the centre demographics.

Communicate with other providers and organisations to make sure they understand the aims and purpose of the Olive Tree.

‍